Customer Support

Email: service@lkenfaer.com

Phone: +86 5373850888

Hours: Monday–Friday, 9:00 AM–6:00 PM PST

We generally aim to respond to customer inquiries within 1–2 business days.

What to Include

To help us review your request efficiently, include your order number, the email address used at checkout, a clear description of your question or issue and relevant photos or videos where appropriate.

Shipping & Tracking

Most in-stock orders are normally processed within 1–3 business days after payment authorization.

For U.S. orders, estimated standard carrier transit is generally 5–12 business days after dispatch.

Available shipping methods and charges are displayed during checkout.

When tracking is available, allow approximately 48 hours after shipping-label creation for initial carrier activity to appear.

Returns & Product Issues

Eligible products may be returned within 30 calendar days after confirmed delivery.

Contact us before sending merchandise so Customer Care can review the request and, if approved, provide the correct return warehouse address and instructions.

Do not automatically send returns to the business registration address.

Preference-based returns are generally returned at the customer's shipping cost.

If an item is confirmed damaged, defective, incorrect, incomplete or materially misdescribed, we will provide an appropriate solution without requiring the customer to bear the reasonable return cost caused by that issue.

No separate restocking fee is charged for approved eligible returns.

Refunds and Order Changes

Once an approved return reaches the designated return facility, inspection is normally completed within 5 business days.

If approved after inspection, the refund is issued to the original payment method within 1–3 business days after approval.

Order change or cancellation requests should be submitted within 12 hours after purchase.

Requests cannot be guaranteed once processing, fulfillment, shipment preparation or dispatch has begun.

No separate cancellation fee is charged merely for submitting an eligible cancellation request.

Payment and Privacy Assistance

Payment methods displayed at checkout may include major credit cards, debit cards, PayPal or other supported methods enabled for your location.

Transactions are processed in United States Dollars (USD).

For privacy-related questions, email service@lkenfaer.com. Identity verification may be required depending on the request and applicable law.